To improve the quality of food served following measures have been taken:
- Upgradation of Base Kitchens/Kitchen Units.
- Installation of CCTV in Base Kitchens and their centralized monitoring.
- Sharing of live streaming of the Base Kitchens through website of IRCTC made operational.
- Deployment of Food Safety Supervisors.
- Examination of quality of food, hygiene and cleanliness in pantry cars by third party audit.
- Provision of E-Catering services at railway stations.
- Introduction of Optional Catering and Ready to Eat (RTE) Meals on selected trains.
- Upgradation and revision of a la carte Menu on selected trains.
- Display of Menu/Tariff list.
- Introduction of Eco-friendly Sugar Bagasse (Biodegradable) packaging material.
- Provision of Service trolleys in Rajdhani and Duronto trains.
- Provision of Hand sanitizers in Rajdhani/Shatabdi/Duronto trains.
- Meal Trays of bio-degradable material with air tight sealed cover for packing of meals from kitchens is being introduced initially on selected Rajdhani and Duronto trains.
- Introduction of Automatic vending machines on Humsafar trains.
- Provision of tablets to on board catering supervisors for passenger feedback and inspection applications.
- Qualification and experience of on board Catering Service Staff has been fixed.
- Introduction of Hand held PoS machine along with QR code on pilot basis on selected trains.
- Customer satisfaction survey by Third Party Agencies.
- Monitoring and supervision of catering service through Operation of centralized Catering Service Monitoring Cell (CSMC) toll free number 1800-111-321, Operation of All India Helpline No. 138, Twitter handle, CPGRAMS, E-Mail and SMS based complaints redressal.
This information was made available in a written reply to a question in Lok Sabha.
